Avenue Plaza Hotel awarded as one of the world’s best by Tripadvisor
Avenue Plaza Hotel has been recognized as one of the top winners in the Best Service category of the 2017 TripAdvisor Travelers’ ChoiceR awards for Hotels, ranking 7 out of 25 in the Philippines.
The Travelers’ Choice Award is the highest honor the world’s largest travel site can bestow to businesses based reviews and opinions from travelers around the world. Avenue Plaza joins the top ranking hotels worldwide recognized for remarkable service, value and quality.
Officially rated as the only 4 star accommodation in Naga City accredited by the Department of Tourism, Avenue Plaza Hotel takes pride in delivering a five star world-class service right in the heart of Bicol.
“At the Avenue Plaza Hotel, we strongly believe in doing more, in creating more, and in being more.” said Allan S. Cu, President and General Manager of the multi-awarded and internationally recognized homegrown hospitality brand. “This is a principle enshrined in our Avenue Service Culture, our service standards. We believe it, and we live it.”
In fact, this is not the first time that Avenue Plaza made it to the elite group of TripAdvisor awardees. They first received the Travelers’ Choice Awards Best Hotel Service in 2013, ranking 15 out of 25 aside from consistently receiving the Certificate of Excellence since 2011 and Hall of Fame Award for Excellence in 2015.
“TripAdvisor relies on the experiences and opinions of our travel community to determine the winners of the Travelers’ Choice awards for hotels,” said Barbara Messing, chief marketing officer for TripAdvisor. “Travelers planning 2017 trips can find inspiration for some of the best places to book around the world from this diverse group of outstanding accommodations.”
More than just an icon for transforming the urban landscape and hospitality industry with its cosmopolitan ambiance and groundbreaking celebrations, Avenue Plaza Hotel has consistently made a mark in the lives of their guests by showcasing the best of Bicol’s genuine and warm hospitality through its professional staff.
“Service par excellence! From airport pick-up, Dennis addressed each one of us by name & title; he was dressed like an English butler with proper manners & deportment to match. Hearing of our excitement over local delicacies, he called the hotel in advance to arrange for it to be served in one of our meals.” shared by urbandok on his review after traveling for business.
Raul A. who travelled with his family shared his first hand experience on how Avenue Plaza staff delivers top-notch service under pressure. “During the height of the typhoon, our room was flooded and the staff quickly relocated my family and our belongings to the first floor ballroom. They provided beddings (and sandwiches) so that affected guests could get rest. To our surprise, they had a new room for us within a couple of hours even while the typhoon was ongoing. The next morning, the buffet breakfast resumed as if nothing had happened. Kudos to the hotel staff who spent the entire night making sure guests were safe and comfortable.”
Even during the onslaught of Typhoon Nina, Avenue Plaza team made sure that guests had meaningful and worth-remembering experience. Marvin Cu from Makati celebrated his son’s 2nd birthday party at the hotel on a happy note. “I was really touched by the hospitality and kindness of all the staff. Their genuine smiles whenever they greet you or come face to face with you are just amazing. You can feel the sincerity and will definitely leave a lasting mark in your heart. Kudos to Mr. Allan Cu for choosing the RIGHT people in your organization. This is what sets your hotel apart from the rest and I must say, The Avenue Plaza Hotel, is truly the heart of Bicolandia!
To date, Avenue Plaza Hotel has an average of 95% thumbs-up with hundreds of “excellent” rating on TripAdvisor and currently the top #1 rated hotel not just in Naga City but in entire Bicol Region.
“We are grateful for this wonderful recognition of our work; it is really enlivening being acknowledged for our everyday job—- giving and doing our best at all times.” Mr.Cu expressed as he emphasized his gratitude to all the guests who serve as inspiration for his team to consistently deliver the Avenue Signature of Service.
Now on their 10th year of operation, Avenue Plaza Hotel has become the avenue for business and leisure where leaders gather and meet, a cozy home away from home where families and friends celebrate. A living testament to this is one of their most loyal guests who frequently travel to Naga, Mary Jane Au, who wrote more than 12 reviews since 2014. “They never fail to surprise me…never cease to amaze me…never fail to impress me!” She originally planned to do a hotel hopping during her two week break but decided to extend her stay at Avenue Plaza Hotel and became a regular guest since then. “They are extraordinarily courteous and amazing! A frequent traveller will surely note the difference. I can vouch on that superb personalized service. If you’re travelling to Naga City, go for the best!” Ms.Au enthusiastically stated on her review.
True to their vision, Avenue Plaza Hotel is indeed becoming the preferred hospitality destination in South Luzon while continuing to showcase the very best of Bicol hospitality and becoming one of world-class Philippine homegrown brands that we can be truly proud of.
Celebrate the Good Life at the Avenue Plaza Hotel!
To celebrate this new award, visit bit.ly/avenuepromos for special packages and room rates just for you. Like their Facebook page @AvenuePlazaHotel for latest offers and events. You may also email firstname.lastname@example.org or contact 0918 823 9999 / (02) 250 8088 / (054) 473 9999 for more info.